Customer Support Contacts

These communication channels are versatile enough to handle everything from quick tips to complex troubleshooting. If you have a formal complaint, a partnership proposal, or ideas on how we can improve the website, sending an email is the best way to go. You can reach the Batery support team by writing to support@batery-pro.com Please note that this is our only official email. Be cautious of any other addresses claiming to be us, as they are likely fraudulent. Feel free to send an email to the Batery India support team whenever it's convenient for you, regardless of the hour. Depending on how busy our team is, you can expect a reply anywhere from 15 minutes to a full day. To help us resolve your issue more quickly, we suggest the following:
Batery’s support service can be reached at the following email address: support@batery-pro.com
This is the only official email address. We do not recommend using other email addresses, as they may be used by fraudsters.
You can send an email to Batery’s support service in India at any time of the day.
The response time can range from 15 minutes to 24 hours, depending on the current workload of our specialists. To speed up the processing of your request, please follow these recommendations:

• Keep your subject line concise and descriptive so we know exactly what the problem is;
• Always use the email address associated with your account to contact us;
• Avoid sending multiple follow-up emails for the same issue, as this can slow down the process;
• Include any helpful visuals, such as screenshots of the error.

We also ask that you keep your interactions respectful. Being aggressive toward our staff won't speed things up and could potentially lead to your account being suspended.

The live chat is perfect for getting fast answers to simple questions. Just open the chat window from any page on our official site. If you're using the Batery Bet app, you can start a conversation directly from your phone. As long as a manager is free, they'll jump in immediately—usually, you'll get a response in under 10 minutes.Batery Bet app, the chat is available to you via your mobile phone. If at least one manager is available, they will immediately connect to the dialogue and provide advice. On average, the wait time for a response from a specialist is no more than 10 minutes.

Batery support is available 24 hours a day, 7 days a week, without any time off. To make things easier, our specialists can assist you in English, Hindi, and Bengali.