Customer Support Contacts

These communication channels are versatile and can handle everything from quick queries to complex problem-solving. If you have a formal complaint, a partnership proposal, or ideas on how we can improve the website experience, sending an email to our support service is the best way to go. You can contact Batery’s support team directly at this email address: support@batery-pro.com Please be aware that this is the only official channel for email correspondence. To protect yourself from potential scammers, avoid communicating with any other addresses claiming to be us. Feel free to shoot an email to the Batery India support team whenever it's convenient for you, regardless of the hour. Depending on how busy our team is, you can expect a reply anywhere from 15 minutes up to 24 hours. To help us resolve your issue as quickly as possible, we suggest the following:
Batery’s support service can be reached at the following email address: support@batery-pro.com
This is the only official email address. We do not recommend using other email addresses, as they may be used by fraudsters.
You can send an email to Batery’s support service in India at any time of the day.
The response time can range from 15 minutes to 24 hours, depending on the current workload of our specialists. To speed up the processing of your request, please follow these recommendations:

• Use a clear and concise subject line that summarizes your problem;
• Make sure to send your message from the email address linked to your Batery account;
• Avoid sending multiple follow-up emails for the same issue, as this can slow down the process;
• Include any helpful visuals, such as screenshots of the error or page in question.

We kindly ask that you maintain a respectful tone in all interactions. Please keep in mind that rudeness toward our support staff won't speed up the solution and could lead to your account being suspended.

Live chat is the ideal choice for getting rapid answers to simple questions. Just open the chat window on any page of our official site to start a conversation. If you're using the Batery Bet mobile app, you can access the chat directly from your phone. As long as a manager is free, they'll jump in immediately; typically, you'll hear back from a specialist within 10 minutes.Batery Bet app, the chat is available to you via your mobile phone. If at least one manager is available, they will immediately connect to the dialogue and provide advice. On average, the wait time for a response from a specialist is no more than 10 minutes.

Batery’s support is fully operational 24/7, without any days off or scheduled breaks. To make things easier for our players, our specialists are available to assist you in English, Hindi, and Bengali.